We understand – some purchases just don't work out. Our 100% guarantee ensures that you can return unused items in their original condition and packaging within 30 days for a free exchange or prompt refund. We simply ask that when you receive an order, you try it on OVER panties or undergarments. We are unable to accept worn items for hygienic reasons. Items worn for longer than 5-10 minutes are considered worn and cannot be returned.

REQUIREMENTS FOR RETURNS/EXCHANGES

All returns and exchanges are subject to quality approval and inspection at our fulfillment personnel. Please take extra care to inspect and test all returned items to ensure they meet these requirements:

·         Unworn

·         Unused

·         Unstained

·         Unwashed

·         All tags attached

·         No smells other than natural product orders

·         No animal or pet hair

·         No stretch marks or permanent wrinkles on items with latex

·         Original packaging

·         Within 30 days of the date you received your initial purchase

Refunds will be issued in the same form of payment within 30 days of receiving your return order. Note, shipping charges are non-refundable.

Returns and exchanges that do not meet our policy will not be accepted and will be sent back to the customer.

For hygiene and safety reasons the following items can only be returned within our refund policy or returned for an exchange providing they meet the requirements above in addition to the following criteria. This does not affect your right to return faulty goods.

Online Purchases

Return the item to I'm Better store:

The item must be in its original unused condition, complete with its original packaging, instruction manuals etc

Please take your packing slip with you as it will serve as proof of purchase

If the item is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered

 

Return the item to our Online Warehouse:

The item must be in original unused condition, complete with its original packaging, instruction manuals etc

Please include the packing slip and indicate the reason for return, and your choice of refund or exchange

If the item is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered

    -     To arrange for the item to picked up and sent back to us at our cost, please Email our Customer Service team on

          service@imbetter.co.nz

    -     If you send the item back yourself, you are responsible for the product until it arrives at our Online Warehouse and

          the courier charges incurred

 

 Exceptions

The below items are excluded from this policy, except where they are faulty, so please choose carefully:

Vouchers

Underwear

Compression Clothing

Swimwear

Earphones

Mouthguards